Your Rights and Responsibilities

Cancellation Policy

Your dedication and effort is an important part of your rehabilitation process.

Regular participation in your scheduled rehab sessions is an essential part of your rehabilitation process.

Your therapy appointments will be scheduled in collaboration with you and should be respected.

We understand that there may be unexpected circumstances whereby you cannot participate in your therapy session.  In this case, it is your responsibility to advise the therapist of any cancellation as soon as possible. 

For cancellations, please call (514) 695-7565 extension 400 or send an email to respective clinicians
(Please leave a voicemail message if no answer)

The continuation of the home-based therapy will be re-assessed by the team and discussed with you if:

  1.   A medical reason causes difficulties for you to participate in your home-based therapy.
  2.   Treatment sessions on two consecutive days are cancelled without a valid reason.

** Note ** 

Please discuss with your rehab team in advance any upcoming situations that may interrupt your therapy sessions at home (i.e. medical appointments).